Privacy Policy

AUCTION OF GOODS POLICY

Unsettled bills pose a financial strain and jeopardize our business operations. To maintain the efficiency of our services and uphold our commitments to both our valued staff and clients, goods with unpaid bills will be auctioned after a 30-day grace period from the goods' arrival.

The proceeds from these auctions will be utilized to cover storage and associated expenses incurred by our company. Please note that we cannot be held responsible for any losses you may incur as a result of the auction.

PICK-UP POLICY

We kindly request customers to adhere to the established decorum of logistics companies. Please refrain from taking pictures or recording videos of goods that belong to other customers within the warehouse premises.

Furthermore, customers are required to settle the full payment for their goods before gaining access to them. Your cooperation ensures a secure and smooth experience for everyone involved.

EXCHANGE RATE POLICY

Due to exchange rate fluctuations, our shipping fees are subject to change. Customers will be billed at the rate applicable at the time of their goods' shipment.

In the event of a Dollar depreciation, customers must pay at the rate prevailing during their shipment to avoid operational losses incurred on their behalf.

If the Naira depreciates, customers are required to pay at the prevailing exchange rate on the day of their payment. Please note, we cannot be held responsible for any consequences arising from currency instability affecting your bill.

PAYMENT POLICY

Kindly note that all payments to KREATER must be processed through our official bank account under the company name KREATER LTD.

Payments made to any other account will not be acknowledged. We cannot be held responsible for transactions conducted outside our official account. Please ensure the accuracy of the account information when making payments to us.

DEMURRAGE POLICY

Please be aware that if your bill remains unpaid for 7 days after your goods have arrived, a demurrage fee of ₦ 1,000 per day will be applied. Timely payment is appreciated to prevent incurring additional fees.

WAREHOUSE POLICY

Please note that our Nigeria warehouses does not offer storage services for customers to keep and delay picking up their goods at their convenience. Goods must be collected within 30 days. If goods are not retrieved within this period, they will be considered abandoned, and we cannot be held liable for any resulting loss or damage.

MINIMUM CARGO CHARGES POLICY

To ensure the smooth functioning of our operations at our China warehouse, all customers must adhere to our minimum cargo charges. For air shipments, the minimum cargo charge is 10kg per parcel. For sea shipments, the minimum cargo charge is 0.2 CBM per parcel.

Customers are required to pay the specified minimum cargo charge; failure to comply may result in refusal to ship or release the goods upon arrival.

GOODS SAFETY POLICY

To mitigate the risk of damage, especially during sea shipping and even Air Cargo, customers are responsible for ensuring adequate protection for fragile or sensitive goods before they reach our China office. We cannot be held accountable for damage beyond our control. If customers fail to take necessary precautions, we will not be liable for any resulting damage during the shipping process.

MISSING PARCELS POLICY

We cannot be held responsible for incomplete orders, as this falls under the supplier's responsibility. Our services do not include confirming if received items match the customer's order; we ship goods provided by the supplier and only package to meet standard export packaging. Furthermore, we are not liable if goods are seized by regulatory authorities due to non-compliance with import regulations in China or Nigeria. Your understanding of these limitations is appreciated.

INCREASE OR DECREASE IN SHIPPING & CLEARING FEE POLICY

Shipping and Clearing fees are subject to change. Should there be an increase, the new fees will be applicable to all shipments not yet shipped or cleared. We cannot be held responsible for these fee changes and will not cover any associated increases or decreases. Your understanding of this policy is appreciated.

CHINA WAREHOUSE CONSOLIDATION POLICY

Please note that keeping goods in the warehouse for too long is not acceptable as it:

1. Occupies valuable warehouse space.
2. Causes parcel labels and information to fade, making it difficult to identify the owners.
3. Increases the workload for our China warehouse team who must constantly move, sort, and track old parcels.

To ensure smooth operations, any consolidation that exceeds 2 weeks from the date of arrival will attract an extra charge of ¥200

We encourage all customers to complete their consolidations and shipping plans promptly to avoid additional fees.